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FAQ
Kindly note all shipping services other than DHL Express are currently subject to delays. Be safe assured that your package is indeed on its way and will arrive safely, it is just going to take longer than usual.
When placing a new order consider upgrading shipping to DHL Express.
If you have any questions, please feel free to contact us
Yes! We can send your order to almost anywhere in the world!
+ How long will it take to get my order?
Shipping time depends on your package destination country and selected shipping service. For more details, please see below shipping options.
INTERNATIONAL SHIPPING
ECO POST – For most destinations we will ship your order by Eco Post service, which takes 7-12 business days to arrive to most destinations and is fully trackable for the price of 10$ per parcel.
REGISTERED AIR MAIL – In case Eco Post service isn’t available for your country, your order will be shipped by Registered Air Mail which takes 1-3 weeks to arrive and tracking is available only until the package leaves Israel. Please note that on some occasions, a delay (customs/weather/holiday/other) may occur, and your order can take up to 30 business days to arrive. This service costs 10$.
DHL Express – Fastest option out there! 2-3 business days delivery that is highly reliable and fully trackable. Please note that the buyer is responsible for any duties and taxes that your package may incur on arrival.
DOMESTIC SHIPPING – When ordering your MOI items, you may choose a pickup point to which we send your order or door to door service.
DOOR TO DOOR – No need to leave the comfort of your home! Your order can find it’s way straight to your door within 3-5 business days at the price of 35 nis – or free of charge for orders over 300 nis! For this service make sure to fill in your phone number for delivery coordinating.
LOCAL PICKUP POINT – Want to save a bit on shipping so you can add more things to your cart? At checkout choose a pickup point close to you, from an existing list, and we will make sure your goodies get there within 4 business days at the cost of 16 nis.
Import duties and taxes for international shipments may be liable to be paid
upon arrival in the destination country. This varies by country, and we
encourage you to be aware of these potential costs before placing an order with
us. If the customer refuses to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to us at the customers expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
We really hope you love your MOI work+shop products, however if for any reason you are not happy with your purchase, you may return the items within 14 calendar days of receipt. Refunds will be issued to your original method of payment, or as merchandise credit. Please note that original shipping charges and return shipping charges are non-refundable. Items must be returned in their original condition.
International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Feel free to contact us at moi@moiworkshop.com for any assistance.
** We will NOT refund the value of any shipping paid.
** MOI work+shop is not responsible for the cost of returning the items.
** Return shipping will be paid at the customers’ expense
** The returned items are in your responsibility until they have reached us, so make sure to pack them properly so that they will not get damaged on the way. The items must be returned unused in saleable condition, as received. We will NOT refund the value of damaged items.
** In case “door to door” domestic shipping please returned items will be accepted within 7 business days of receiving your original order.
We are always happy to hear from you!
Our mailing address:
MOI work+shop
Boacha Compound 201800 Yodfat, ISRAEL
e-mail: moi@moiworkshop.com | tel.: +972-77-3450992